Privacy & Cookie Policy
Last updated: 25 September 2026
Comms by Kate (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy & Cookie Policy explains how we collect, use and protect your personal information when you visit our website or contact us through our consultation or enquiry form.
Our website is hosted by Squarespace.
1. Information we collect
We may collect personal information that you voluntarily provide when you contact us or submit an enquiry or consultation request through our website.
This may include your:
name;
email address;
telephone number; and
any information you choose to include in your message or enquiry.
Please avoid including sensitive personal information in your enquiry unless it is necessary.
Our website may also collect certain technical information automatically, as explained in the Cookies and Analytics sections below.
2. How we use your information
We use the information you provide to:
respond to your enquiries and consultation requests;
communicate with you about your enquiry or potential project;
provide information about our services where you have requested it;
manage our relationship with prospective and existing clients; and
maintain appropriate business records.
We do not use information submitted through our enquiry form to send unrelated marketing emails unless you have separately agreed to receive them.
3. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for processing your personal information.
When you contact us about our services or a potential project, we may process your information because it is necessary to respond to your request or to take steps at your request before entering into a contract.
We may also process your information where necessary for our legitimate interests in operating Comms by Kate, responding to enquiries, communicating with clients and prospective clients, and maintaining appropriate business records, provided those interests are not overridden by your rights and interests.
We may also process information where necessary to comply with a legal obligation.
4. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to your enquiry and meeting any legal, accounting or business requirements.
Enquiries that do not progress into a client relationship will be periodically reviewed and deleted when they are no longer reasonably required.
If your enquiry develops into a client relationship or project, we may retain relevant correspondence and records for longer where necessary for contractual, legal, accounting or legitimate business purposes.
5. Squarespace
Our website is hosted by Squarespace.
Squarespace may process certain information about visitors in order to provide, operate and secure the website. This may include information about your browser, network, device and IP address.
We also use Squarespace's built-in analytics tools to help us understand how visitors use our website and how our website performs.
This may provide information such as pages visited, traffic sources, interactions with the website and general information about the browser or device used.
You can read more about how Squarespace handles personal information in the Squarespace Privacy Policy.
6. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function properly and securely. Squarespace may place these required cookies when you visit the website.
The website may also use analytics and performance cookies to help us understand how visitors use the website and improve its performance.
Where consent is required, non-essential cookies will only be used in accordance with the choices you make through our cookie banner.
You can decline non-essential cookies or change your cookie preferences using the cookie controls available on the website. You can also control cookies through your browser settings.
7. Analytics
We currently use Squarespace's built-in analytics tools to understand general website usage and performance.
We may introduce additional analytics services, such as Google Analytics.
8. Sharing your information
We do not sell your personal information.
We may share personal information with trusted service providers where necessary to operate our website or business. This includes Squarespace, which hosts our website and provides website-related services.
We may also disclose personal information where required by law or where reasonably necessary to establish, exercise or defend our legal rights.
Some service providers may process information outside the UK. Where this happens, appropriate safeguards will be relied upon where required under applicable data protection law.
9. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:
request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict how your information is used;
object to certain uses of your personal information; and
request the transfer of your information where the right to data portability applies.
Not all of these rights apply in every circumstance.
If we rely on your consent to process personal information, you can withdraw that consent at any time.
You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.
You can find more information at the Information Commissioner's Office.
10. Security
We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Links to other websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of other websites. If you follow a link to another website, we recommend reviewing its privacy policy to understand how it handles your information.
12. Changes to this policy
We may update this Privacy & Cookie Policy from time to time, including if we change the services, cookies or analytics tools used on our website.
Any changes will be published on this page and the “Last updated” date will be revised accordingly.
13. Contact us
If you have any questions about this Privacy & Cookie Policy, would like to exercise your data protection rights, or have concerns about how your personal information is used, please contact us.